We stand behind the quality of every order. If something goes wrong on our end, we'll make it right.
What's covered
We offer a refund or replacement if your order arrives:
- Damaged or defective
- Incorrect (the wrong item was sent)
- Lost or missing in transit (not received within a reasonable window after the estimated delivery date)
What's not covered
We're not able to offer refunds for change of mind, personal preference, or a reaction in the absence of a genuine product defect. We recommend reviewing the product description and patch-testing before full use. This keeps our pricing low and our policy sustainable.
Refund window
Claims must be submitted within 30 days of the delivery date.
No return shipping required
You do not need to mail the product back to us. We review each request individually based on the evidence provided.
How to request a refund or replacement
Email us at onlinewebstudioco@gmail.com with:
- Your order number
- A clear photo or video showing the issue (damage, defect, or incorrect item)
We respond to requests within 1–2 business days.
Once a refund is approved
Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it can take 5–10 business days for the funds to appear on your statement. You can request a replacement shipment instead of a refund at no extra cost.
Order cancellations
If your order has not shipped yet, email us as soon as possible and we will try to cancel it. Once an order has shipped we cannot recall it, but the policy above still applies if it arrives damaged, incorrect, or doesn't arrive at all.
Questions
Reach us at onlinewebstudioco@gmail.com and we'll help.