About the product
How is bakuchiol different from retinol?
Bakuchiol targets the same visible concerns as retinol — fine lines, uneven texture, dull tone — but with a much gentler experience on the skin. It's plant-derived rather than synthetic, and it doesn't typically cause the redness and peeling that make retinol hard to stick with.
Is it safe for sensitive skin?
Yes. The formula is gentle enough for every skin type, sensitive skin included. We still recommend a patch test on your inner arm 24 hours before your first full application.
How long until I see results?
Most people use it daily for a few weeks before noticing smoother texture and softer lines. Consistency matters more than speed with a gentle formula like this one.
Can I use it morning and night?
Yes. Unlike retinol, bakuchiol isn't typically associated with sun sensitivity, so it works in both your AM and PM routine. We still recommend daily SPF regardless.
Do I still need a moisturizer?
Yes. Apply your regular moisturizer after the serum to lock in hydration.
Can I use it with other actives?
Bakuchiol generally layers well with hydrating ingredients like hyaluronic acid and niacinamide. If you're using prescription treatments or strong acids, check with your dermatologist first.
Is it safe during pregnancy?
We're not able to give medical advice. If you're pregnant or breastfeeding, please check with your doctor before adding any new active to your routine.
Shipping
Where do you ship?
We offer free shipping to most destinations — not only the US. A small number of countries aren't currently supported; contact us if you're unsure whether we can reach you.
How much is shipping?
Shipping is free on every order — no minimum.
How long does delivery take?
Orders are processed within 1–3 business days, then shipped. Delivery typically takes 10–15 business days after that, so plan for about 11–18 business days total from order to delivery. This can run longer during peak seasons.
Will I get tracking?
Yes. You'll receive a tracking number by email as soon as your order ships.
Orders & refunds
What if my order arrives damaged, wrong, or never shows up?
Contact us within 30 days of the delivery date with a photo or video of the issue. There's no need to send anything back — we handle these case by case and will issue a refund or a free replacement.
What if I just don't like the product or it doesn't work for me?
We're not able to offer refunds for change of mind or personal reaction in the absence of a genuine defect — this keeps our prices low. We recommend a patch test before full use so you know how your skin responds first.
Can I change or cancel my order?
If your order hasn't shipped yet, email us as soon as possible and we'll do our best. Once it's shipped we can't recall it, but our damaged/lost/incorrect coverage still applies.
Still have a question?
Reach out through our contact page — we read every message.